Shipping & Delivery Policy

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

Delivery may take longer due to:

Bad weather

Political disruptions

Other unforeseen circumstances

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery. 

In case if the recipient is not available, he she can inform the delivery person to deliver the order to the gate reception neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

Returns and Refund Policy

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Communications

In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call +91 44 28153191 / 9840203191 and notify them about the same.

Damaged Defective Products

If any product received by you is damaged defective, you can let us know the same. You can call us at +91 44 28153191 / 9840203191 or send us an e-mail with the photographs of the same at nanbanpookkal@gmail.com within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. 

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